Alice Boone
UX Content Designer | UX Writer | AI Content Strategist
Product Onboarding | Knowledge Systems | Conversational UX | Content Strategy
Summary
UX content designer and UX writer with 8+ years of experience designing AI-enhanced, UX-driven content systems for SaaS and digital products. Specializes in UX writing, content design, information architecture, conversational UX, and AI-assisted content workflows across product onboarding, in-app guidance, self-service help, and knowledge systems.
Proven record of reducing support burden, improving product adoption, and scaling content quality through modular documentation, reusable patterns, content governance, and AI-powered drafting workflows. Experienced partnering cross-functionally with product, design, engineering, research, legal, accessibility, and localization teams.
Experience
UX Content Designer - Product Onboarding & Knowledge Systems
- Designed UX writing and content design for product onboarding, in-app guidance, help systems, and AI-assisted workflows across SaaS tools and internal platforms.
- Led content strategy, information architecture, and content modeling to build scalable knowledge systems supporting product adoption and self-service.
- Created conversational UX patterns, microcopy, prompts, and interaction guidance aligned to real user workflows and AI-enhanced experiences.
- Partnered with Product and Engineering to define content requirements for AI-enhanced features, including prompt structure, fallback messaging, and error-state UX.
- Implemented AI-assisted content drafting, reducing first-draft creation time by about 30% to 40% while maintaining quality through structured QC protocols.
Content & Training Lead - Customer Education & Enablement
- Owned customer education, enablement, and instructional content supporting feature adoption.
- Established content standards, templates, and governance, reducing revision cycles and increasing consistency.
- Built self-serve learning and support resources that reduced repetitive training and support requests.
Earlier Experience - Operations, Customer Support & Small Business
- Founded and operated a small business with structured client education and process documentation.
- Designed marketing, instructional, and client-facing materials using clear hierarchy and user-centered language.
Education & Credentials
Core Competencies
UX Content & Strategy
- UX writing, content design, content strategy
- Voice and tone systems, messaging frameworks
- Product onboarding, in-app guidance
- Information architecture, content modeling
- Journey mapping, task flows, user flows
AI & Conversational UX
- Conversational UX and AI interaction patterns
- Prompt design and prompt engineering
- AI-assisted content creation workflows
- LLM-aware content structure
- AI content evaluation and governance
Knowledge Systems
- Knowledge base architecture and taxonomy
- CMS and digital publishing systems
- Help centers, FAQs, in-app help
- SOPs, process documentation, wikis
UI/UX & Learning Design
- Low-fidelity wireframes and mockups
- Visual hierarchy and scannability
- Accessibility fundamentals (WCAG)
- Instructional design and microlearning